Operations & Customer Service Specialist (Korean Speaker)

Your mission As part of the Operations & Customer Service team in Airfreight, your mission involves: Operations of Airfreight Branch: Dispatch complete transport process including Customs with special focus on 2 party logistics inbound business. Effectively communicate with customers, 3rd party logistics service providers, and GLOVIS offices worldwide Ensure accurate and timely data entries, client billings, reports, and status checks. Compliance and Reporting: Support and inform supervisor in case of irregularities or customer complaints Manage SAP reporting and maintain compliance with internal and external regulations. Development of GLOVIS Airfreight Business: Identify areas for process improvement and efficiency enhancement. Build and maintain strong relationships with customers and vendors. Actively pursue new clients and implement new business successfully. Team & Management: Coordinate and communicate effectively within the airfreight operations team. Optimize costs and increase productivity. Respond to customer and Glovis Korea team inquiries promptly. Organize workloads to ensure smooth operations and create backup solutions. Your profile To thrive in this position, you should meet the following requirements: Specialist for forwarding and logistics required; bachelor's or specialist degree preferred. 4 experience years in airfreight operations required; 2-5 years preferred. At least 1 year of experience in a comparable role, showcasing a strong foundation in the airfreight sector. A college degree in logistics or a related field, complemented by relevant professional experience. Outstanding analytical and problem-solving abilities. Extensive experience in the airfreight industry. Exceptional communication and interpersonal skills to effectively collaborate with internal stakeholders and external suppliers. Fluency in Korean and English (written and verbal); German language skills are a Plus!  Proficient in MS Office, SAP, and customs procedures. Additional Requirements: Willingness to work on weekends and public holidays in accordance with local labor laws. Why us? Interesting and challenging work opportunity in a rapidly growing company International and multicultural work environment with wide connections all over the world High-performance remuneration with various company benefits  If you are you looking for a chance to apply your knowledge and implement your ideas, while being recognized for your unique contributions, we would love to get to know you and show you why a career at GLOVIS Europe GmbH can be a great opportunity for you. Please send us your CV and cover letter including your earliest possible start date and salary expectation. We are looking forward to getting to know you. About us Glovis Europe GmbH operates as the European subsidiary of the South Korean group Hyundai GLOVIS and is a growth-oriented service provider in the field of supply chain management with a focus on automotive logistics. Since our founding around 15 years ago, we have been able to establish ourselves as one of the leading companies in the top logistics class, the logistics of finished vehicles, and have always placed great emphasis on continuous and sustainable growth.