Customer Success Manager (w/m/d) / Lease a Bike

  • Wien
  • Hros.io
Bike Mobility Services (BMS), a subsidiary of Pon Holdings, the world's leading bicycle manufacturer, is dedicated to revolutionizing sustainable and affordable bicycle mobility services for employers and their employees. We believe mobility should be enjoyable, and our flagship service, Lease a Bike, operates in Germany, the Netherlands, Belgium, and Austria. Join us in making a positive impact!Manage customer relationships throughout the lifecycle, tailoring strategies to different segments and sizes.Collaborate with clients to develop customized implementation and communication plans.Ensure client objectives are met and develop measures for partner satisfaction.Proactively generate and implement solution ideas, facilitating smooth onboarding for new clients.Work closely with cross-functional teams in sales, IT, customer support, and marketing.Monitor customer metrics, collect feedback, and derive actionable insights.Drive data-driven analysis to optimize KPIs and identify risks.Conceptualize and streamline processes to enhance efficiency.Attend partner and information events as needed (approx. 20%).Candidate Profile:Bachelor's degree in business or related field.2-3 years of experience in customer success management or similar roles.Preferably experience in a SaaS scale-up environment.Highly independent and proactive with excellent organizational skills.Proficient in CRM tools such as HubSpot.Service-oriented with strong communication skills.Ability to anticipate challenges and develop proactive solutions.Data-driven mindset with analytical skills.Excellent verbal and written communication skills in German; good English proficiency.What We Offer:Professional development budget to enhance your skills.Subsidy for leasing your own company bike.Annual Wiener Linien ticket.Meal subsidy of €4.50 per workday.National and international career opportunities.Vibrant team culture with regular team events and incentives.Competitive salary based on qualifications and experience, full-time (38.5h) starting at €46,000 per year.We look forward to welcoming a dynamic and motivated individual to our team! Apply now to be part of our exciting journey in redefining bicycle mobility services.