Senior Customer Success Manager- Turkish speaking

Job Description Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding  Own renewal strategy and subsequent on time renewal of subscription(s)  Identify strategic, new business growth opportunities  Build Dynatrace brand awareness and loyalty in assigned accounts  Defend against competition in assigned accounts  Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items via  Salesforce.com    Ensure that critical issues are documented and escalated in an expeditious manner for resolution  Coordinate account activities with sales teams for assigned accounts within territory  Help customers understand our product roadmap and promote migrations as necessary  Leverage relationships to aid in the building of reference accounts/contacts  Act as customer advocate and liaison to become a Trusted Advisor  Qualifications Minimum 5 year-experience in Customer Success for key accounts Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices  Excellent English + Turkish (Spoken and written)  language skills  Solid technical understanding of cloud, new stack, and application performance technology  Proven expertise working with the executive level in client environments, as well as with procurement and business owners  Excellent verbal, written and interpersonal communication skills  Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.  Highly motivated, energetic and committed to getting results  Ability to develop strong relationships with the user/customer/internal communities  Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.  Additional Information All your information will be kept confidential according to EEO guidelines. Due to legal reasons we are obliged to disclose the  minimum  salary for this position, which is  € 53.000 per year based on full-time employment (38.5 h/week).