Junior Customer Care Executive DACH

JUNIOR CUSTOMER CARE EXECUTIVE DACHOur hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great vision: "Make Sports Happen".For more insight into our history, incredible team and products, check out our ‘about us’ page on our website!OVERVIEWWe are seeking a dynamic and motivated Customer Care Executive to join our Partner Engagement team to play a vital role in nurturing relationships with our existing providers, fostering customer satisfaction, and enhancing loyalty. Focused on the DACH market, you will integrate seamlessly into the team, taking ownership of organizing webinars and driving proactive communication initiatives aimed at our providers, ultimately contributing to the continued success and growth of our commercial operations as well as to “Make Sports Happen!”.At Eversports, high performance comes from a balance between dedication and fun. This means collaborating on challenging and exciting projects while enjoying a 35-hour workweek, every second Friday off, regular team events, and more.So are you ready to make your mark? Join us!Full-time (35h/week, every second week a day off!)Planned start: 1st of May, 2024VIENNA, AustriaYOUR TASKSForge and nurture dynamic partnerships with our valued partners.Efficiently handle incoming churn requests, ensuring clarity and precision while meticulously tracking cases internally.Excite stakeholders with the latest features and updates through engaging webinars.Facilitate live meetings with providers, fostering seamless communication and collaboration.Capture the essence of provider discussions in detailed Hubspot documentation.Maintain a vibrant schedule of weekly management meetings with providers.Swiftly address and resolve any client issues or concerns, ensuring utmost satisfaction.YOUR PROFILEExcellent communication skills and fluency in English & German (written and spoken)Demonstrated client engagement expertise through hands-on experiencePositive mindset and strong interpersonal skillsBrilliant presentation skillsProblem-solving skills & solution oriented approachIT affinity and very good knowledge of MS Office & ExcelWHAT'S IN IT FOR YOU? At Eversports, we believe in transparency, so here is the fine print: for the current position we will offer a minimum monthly gross salary of EUR 2,000 (based on a full-time basis of 35h, change according to the position and experience level) Embrace the freedom of flexible, no core hours and take charge of your own schedule Experience the best of both worlds with our hybrid work setup – work from your cozy home office or your own personal deskWork in the office located in the heart of the most livable city, that waits for you to bring out the best of itEnjoy a full-time, 35-hour work week, with every second Friday offStay active and healthy with a monthly sports budget to book your favorite activities at Eversports – it's time to have fun while staying fit!Invest in yourself with a €500 training budget and 5 extra vacation days for further trainings and self-improvementExplore your areas of interest during our quarterly “Day to explore”Embrace innovation with state-of-the-art equipment, whether you're an Apple enthusiast, a Windows wizard, or a Linux loverEnjoy our monthly company lunch completely organized and paid by the companyJoin our after-work (sport) activities and exciting cross-national team eventsLast but not least, be a part of the passionate, international, innovative and, of course, sporty team – let’s make work feel like play!At Eversports we acknowledge and value the strength in diversity which is why we have 89 employees from more than 20 different countries. Alongside our strong value for diversity is our emphasis on respect towards others. Every employee has a voice and the opportunity to contribute towards developing our company. We look forward to receiving your application regardless of your gender, ethnicity, age, disability and sexual orientation. We look forward to hearing from you!